T&C

Scope

These General Terms and Conditions apply to the temporary provision of hotel rooms at CRUNA LODGE against payment, as well as to all related services. CRUNA LODGE operates without a staffed reception desk. Guests manage their stay independently using Self Check-in and Self Check-out.

Contracting Parties and Conclusion of Contract

These General Terms and Conditions govern the legal relationship between the person making the booking/customer, hereinafter referred to as the “Guest”, and CRUNA LODGE in Sedrun. The contractual relationship is concluded when the electronic confirmation is sent to the Guest. The agreed services are legally binding on both CRUNA LODGE and the Guest in every respect.

If a third party has acted on behalf of the Guest, the Guest and the third party shall be jointly and severally liable towards CRUNA LODGE for all obligations arising from or in connection with the hotel stay.

Changes or cancellations may only be made in accordance with these General Terms and Conditions.

The Guest is responsible for carefully reading the information provided prior to arrival and for following the instructions regarding Self Check-in and Self Check-out.

Booking and Cancellation

Rooms are booked online. At the time of booking, the total amount for the booked services, including the tourist tax, must be paid in advance by credit card. The credit card provided may subsequently be charged for additional costs arising from damage, extraordinary cleaning, pets or late check-out.

The Guest shall not be entitled to the provision of a specific room unless this has been explicitly agreed.

Minimum stays may apply during certain periods. Shortening a reservation may result in the cancellation of the entire stay.

Cancellations are free of charge up to 7 days before arrival. For cancellations made between 6 and 1 days before arrival, or in the event of a no-show, the full cost of the stay will be charged. There is no right to free cancellation for bookings made under a rate category designated as non-refundable or non-changeable. The cancellation conditions also apply in cases of illness, accident, quarantine or other personal circumstances preventing the Guest from travelling. We recommend taking out cancellation insurance.

Withdrawal by the Hotel

CRUNA LODGE is entitled to withdraw from the contract with immediate effect if:

• force majeure or other circumstances beyond the control of CRUNA LODGE make it impossible to fulfil the contract, for example a pandemic;
• rooms are booked using misleading or incorrect information;
• the use of the hotel services jeopardises the operation, safety or reputation of CRUNA LODGE or other guests;
• the Guest makes significantly improper use of the premises or behaves recklessly, offensively or otherwise grossly inappropriately towards other guests;
• the Guest contracts a contagious illness, an illness extending beyond the accommodation period or otherwise requires nursing care;
• the stay is unlawful.

If CRUNA LODGE withdraws from the contract for any of the reasons stated above, the Guest shall have no claim for compensation.

Check-in and Check-out

The Pre-Check-in process is completed using the Guest’s personal email address. After successfully completing the Pre-Check-in, the Guest will receive the hotel entrance code, room number and corresponding room access code directly by email. The Guest is responsible for providing a correct and accessible email address. Access details are personal and must not be passed on to third parties. The Guest is responsible for having a functioning smartphone or the necessary technical means for electronic access available during the stay.

The room is available from 15:00 on the day of arrival. On the agreed day of departure, the room must be vacated independently by no later than 10:00. At the end of the booked stay, the access code will be automatically deactivated. CRUNA LODGE is entitled to charge an additional day if the rented premises are not vacated on time.

Prices and Payment Methods

All prices are stated in Swiss francs (CHF) and include statutory value added tax. Prices are based on the contract concluded or the applicable price list. Changes to a booking entitle CRUNA LODGE to charge different prices, for example if the number of booked rooms, the number of guests or the duration of the stay changes. CRUNA LODGE reserves the right to adjust prices in the event of newly introduced or increased government taxes or charges, for example VAT or tourist taxes, as well as in the event of obvious pricing or printing errors.

The following payment methods and credit cards are accepted:

• Visa, Mastercard, American Express

CRUNA LODGE does not have a staffed reception desk. Payment in cash is therefore not possible.

Smoking Ban and Fire Safety

The following fire safety regulations must be observed throughout the entire CRUNA LODGE building. Only items and appliances forming part of the room equipment may be used. The use of ovens, toasters, immersion heaters, electric irons and similar appliances is prohibited in the rooms.

Any attempt to deliberately disable fire detectors will result in a penalty charge of at least CHF 1’000 per room, based on fire brigade rates and safety costs. In addition, the Guest will be charged for any other consequential costs arising from such action.

According to the Act of 13 December 2007 on the Protection of Non-Smokers and Advertising, smoking is prohibited inside CRUNA LODGE. The use of electronic cigarettes and similar products is also prohibited throughout the interior of CRUNA LODGE. In the event of a violation, the Guest will be charged CHF 200 for room cleaning.

In the event of an accidental or improper activation of the fire brigade, a fee of at least CHF 1’000 plus the costs of the fire brigade operation will be charged to the person responsible.

Children

Baby cots are not available at CRUNA LODGE. Children under the age of 3 may stay free of charge with their parents at CRUNA LODGE. No price reductions are available for children aged 3 or older.

Dogs

Dogs must be declared at the time of booking. During the stay, the dog must remain under the Guest’s constant supervision, must be free from illness and must not pose a danger to other guests, staff or the facilities of CRUNA LODGE. A fee per night is charged for dogs. The fee does not include a dog bed or food. If hotel textiles require additional cleaning, any additional costs, for example for dry cleaning, will be charged to the Guest.

Exceptions apply to guide dogs, hearing assistance dogs and other comparable service dogs. They may accompany the Guest free of charge and at any time. Excessive cleaning costs may also be charged in connection with service dogs.

Parking

Guests have access to 8 free parking spaces. A parking space cannot be guaranteed. Only passenger cars, motorcycles and bicycles may be parked. Vans, trailers and trucks are not permitted. Additional paid public parking spaces are available in the immediate vicinity of CRUNA LODGE. CRUNA LODGE accepts no liability for parking damage, theft or other damage to vehicles during the Guest’s stay.

Liability

CRUNA LODGE is liable for property brought onto the premises by Guests in accordance with the applicable legal provisions. If the Guest suffers damage or is dissatisfied with the services provided by CRUNA LODGE, the Guest must notify CRUNA LODGE immediately. Otherwise, no rights may be asserted. CRUNA LODGE accepts no liability for valuables or cash because there are no safes installed in the rooms. Guests are advised not to leave valuables unattended in the room.

The room and its furnishings must be treated with care. Within the limits of the applicable legal provisions, the Guest is liable for damage, missing items and extraordinary soiling caused by the Guest, accompanying persons or visitors. The costs of repairs, replacement or cleaning may be charged to the Guest.

Internet

CRUNA LODGE provides Guests with complimentary Wi-Fi. Continuous availability or error-free operation cannot be guaranteed.

Use of the internet is at the Guest’s own responsibility. Within the limits of the applicable legal provisions, CRUNA LODGE accepts no liability for interruptions to internet access or damage arising from the use of the internet.

Lost Property

If ownership can be clearly established and the Guest’s residential or business address is known, lost property will be forwarded to the Guest after consultation with them. The costs and risk associated with forwarding lost property are borne by the Guest.

Data Protection

Detailed information regarding the use and protection of personal data is provided in our Privacy Policy. Our Privacy Policy can be accessed via this link.

CRUNA LODGE may provide the Guest with access to content or services from other websites through links on this website. These websites are not subject to the data protection policies of CRUNA LODGE. Guests are advised to review each of these websites to determine how their data is protected.

Contact and Emergencies

CRUNA LODGE does not have a permanently staffed reception desk. For urgent matters during the stay, CRUNA LODGE can be reached at +41 81 920 40 40.

In the event of a medical emergency, fire or other immediate danger, the relevant emergency services must be contacted directly.

Final Provisions

Changes or additions to the contract or the reservation confirmation should, wherever possible, always be made in writing. Unilateral changes or additions are invalid.

By completing the booking, the Guest accepts these General Terms and Conditions.

This contract and all disputes arising from it are governed exclusively by Swiss law.

The place of jurisdiction is Disentis.

Version: 1 September 2026